FAQ

Frequently Asked Questions

Find out the answers to frequently asked Mines and Money questions.

Sign up on the registration page and secure your spot!

When the event platform launches, you’ll receive a get-started email, including a link granting you access to the event platform to add industry content to your schedule, access virtual booths and connect with fellow attendees for potential business leads.

Yes, some sessions will include live Q+A. Simply submit your questions to the presenter during the session.

You can connect with other attendees by booking 30 minute video meetings using the Find Meetings feature - search for relevant business leads by company type, commodities and project stages.

Meetings will take place directly within your Mines and Money Online Connect profile – no need to download any additional software. You will receive a 20-minute email reminder before each meeting. Follow the link directly to your video meeting; or access the 'My Schedule' page in your profile. Simply press 'Join Meeting' to access your video meeting.

Yes, the environment is mobile friendly. However, we would always recommend accessing on desktop for the maximum experience.

To get the most out of Mines and Money Online Connect Global, here are a few tips and tricks to ensure you have the best possible online event experience:

  • Check your internet connection is stable and the speed measures a minimum of 56.6kbps
  • Enable and connect your speakers or use a headset
  • When entering video or drop-in meetings, grant permission to allow your browser to access your microphone and camera
  • Ensure you’ve installed the latest browser version
  • Google Chrome and Microsoft Edge are the recommended browsers to use

If you have questions or require additional technical support, please get in touch with our helpful team on LiveChat, phone or via email.

Technical Support

Mines and Money Online Connect Global is available for individuals of any level of computer knowledge.

If you do experience ANY issue — with the website, registration or viewing the presentations, contact our technical support staff. We are standing by to assist you, simply contact us on [email protected].

Mines and Money Online Connect Global Technical staff will provide online technical support for attendees during the event.

Please note that you must register for the event to receive a log in.

Technical concerns?

E-Mail: [email protected].

Which browser?

For optimal performance we recommend using the most up to date version of Google Chrome or Microsoft Edge.